Shipping policy

Shipping & Order Policy

Last updated: July 31st, 2026

Thank you for shopping with us. This policy explains how we process, ship, and manage orders — including recurring subscription orders. By placing an order, you agree to the terms below.

Order Processing

  • Standard processing time is [1–2] business days from the time your order is placed.
  • You'll receive an order confirmation email immediately after checkout, and a separate shipping confirmation with tracking once your order leaves our facility.
  • During promotions, new product launches, and peak seasons, processing may take longer than usual.

Any delivery timeframe shown at checkout or in your confirmation email is an estimate provided by the carrier, not a guarantee. Estimates begin after your order has been processed, not from the moment you place it. We're unable to guarantee delivery by a specific date, and shipping charges are not refundable for carrier delays outside our control.

Order Tracking

You'll receive a tracking number by email once a shipping label is created. Tracking information can take 24–48 hours to show movement while the package is scanned into the carrier's network.

If your tracking shows no scans after [5] business days, contact us at support@ivercin.com and we'll open an investigation with the carrier.

Shipping Addresses

  • Customers are responsible for providing a complete and accurate shipping address at checkout.
  • We cannot modify an address once an order has been fulfilled and handed to the carrier.
  • If a package is returned to us as undeliverable due to an incorrect or incomplete address, we can either reship it once you cover the return and reshipment cost, or issue a refund for the product total less original shipping costs.

Delayed, Lost, Stolen, or Damaged Packages

Delays. Weather, carrier backlogs, customs, and other disruptions can slow delivery. These delays are outside our control, but we'll always help you chase down a package.

Marked delivered but missing. Please check with household members, neighbors, and your building's mail area first, then contact your local carrier with the tracking number. If it still hasn't turned up, contact us within [7] days of the delivery scan and we'll work with you on a resolution.

Damaged in transit. Email support@ivercin.com within [7] days of delivery with photos of the product and the outer packaging, and we'll send a replacement at no cost.

Lost in transit. If tracking stops updating for more than [10] business days, contact us and we'll file a claim with the carrier and reship or refund your order.

International Orders

  • Duties, taxes, and customs fees are the customer's responsibility and are not included in the price you pay at checkout. These are assessed by your country's customs authority.
  • International shipments may be delayed by customs processing. These delays are outside our control.
  • If a package is refused at customs or abandoned, we can refund the product total less all shipping and return costs incurred.
  • Some products may be restricted in certain countries. It is the customer's responsibility to confirm the item can be legally imported.

Changes & Cancellations

We move quickly to get orders out the door, so the window to change an order is short.

  • To modify or cancel an order, email support@ivercin.com as soon as possible with your order number in the subject line.
  • We can usually accommodate changes before the order has been fulfilled. Once a shipping label is created, we're unable to cancel, redirect, or edit the order.
  • If your order has already shipped, email us and we'll walk you through your options.

Subscriptions

Subscriptions are the easiest way to make sure you never run out — here's exactly how they work.

How it works

When you select a subscription at checkout, you're enrolling in a recurring order that automatically renews at the frequency you choose (for example, every [30 / 60 / 90] days). Your first order ships according to the standard processing and shipping timelines above.

Billing

  • Your payment method is automatically charged on each renewal date at the then-current subscription price.
  • Renewal dates are based on the date of your original order, not the date your package was delivered.
  • Subscription pricing and any subscriber discount apply to every recurring order for as long as the subscription remains active.
  • If we change subscription pricing, we'll notify you by email at least [30] days in advance, and you may cancel before the change takes effect.

Managing your subscription

You have full control from your customer account portal, where you can:

  • Skip an upcoming shipment
  • Pause your subscription
  • Change your delivery frequency
  • Swap or add products
  • Update your shipping address or payment method
  • Reschedule your next charge date
  • Cancel at any time

Email support@ivercin.com and we'll make the change for you.

Cancellation

You may cancel your subscription at any time, with no fees and no minimum commitment.

Failed payments

If a renewal payment fails, we'll email you so you can update your payment method. 

Shipping on subscription orders

Recurring orders follow the same processing and shipping terms described above. [Subscription orders ship free / at standard rates.]

Contact Us

Questions about an order, a shipment, or a subscription?

Email: support@ivercin.com Hours: 24/7 Response time: We reply to all inquiries within [1–2] business days.

Please include your order number in your message so we can help you faster.